Recall repairs are completed for no charge, making them feel more like an inconvenience than anything else. However, they present a great opportunity. Recalls are an opportunity to address issues and ensure customers are driving vehicles that are safe. A safety-first focus provides consumers with peace of mind. Make sure to tell the customer about any additional services your dealership has to offer. If the customer has a friendly, helpful experience, then they are going to be more inclined to return to your dealership. With the right attitude, automotive recall repairs can turn new visitors into returning clients.
The following are a few of the most recent automotive recalls:
Hyundai Motor and their sister company, Kia Motors, are recalling over 600,000 cars due to a brake fluid leak reported to cause engine fires. The leaking brake fluid results in corrosion. That corrosion, over time, can cause an electrical shortage which could potentially start a fire. As an added safety precaution, vehicle owners were recently told to keep the cars outdoors, as fires can start even while the engine is off. Some, but not all, of the cars affected include Hyundai Tucson SUVs, Hyundai Santa Fe SUVs, and Kia Stingers. The recall will begin on October 26th, 2020.
Nearly 32,300 Ram trucks with model years 2019-2020 are being recalled for inadequate warmup protection. The deficient warmup protection results in a lack of oil film on the engine connecting road bearings as the engine warms up to the optimal operating temperature. As a result, engine damage and connecting rod failure can occur, increasing the potential of puncturing the engine block and starting a fire. The manufacturer of Ram trucks, Fiat Chrysler Automobiles, will start the official recall on October 16th, 2020.
Roughly 1,300 model-year 2020 Land Rover Range Rover Evoque SUV equipped with 18-inch wheels are being recalled. The tire pressure monitoring system was set incorrectly. Therefore, the recommended tire pressure is inaccurate. The TPMS warning light will not illuminate when the tire pressure reaches 25% below the cold inflation pressure as stated on the tire placard. Improperly filled tires negatively impact driving control and increase the risk of being involved in a car accident.
Automotive recalls can present great opportunities for your dealership if properly taken advantage of. Contact Empire Dealer Services today for more information on how we can help your dealership excel!
Sources: fox13memphis.com, pickuptrucks.com, and cars.com