Claims Administration

Because we are a relationship agency, we understand that even the strongest relationships can be severed through poor service.


This can lead the way to aggravated service managers and dissatisfied customers. At Empire Dealer Services, we believe you must not only talk the talk, but you must walk the walk. To us this means handling all of your claims in a quick, efficient, sensible manner, which will insure that you will keep your customers coming back while maintaining a profitable re-insurance portfolio.


  • For claims on VSC, P/F, T/W call: 800- 527-1984
  • For GAP claims: 800- 527-1984, ext: 8702
  • For DING/DENT call: 214-393-2132

Phone Hours

6 am – 7 pm EST Monday – Friday
7 am– 1 pm EST – Saturday

VSC, P/F & T/W link to submit online claims:

Warranty Solutions

  • For VSC claims: 800-828-1392
  • Phone hours for claims: 4 AM – 4 PM Monday – Friday

Link to submit online claims:

*please note that Empire Dealer Services must first set up dealer with a login and password in order for the Service Department to submit claims online

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