The National Highway Traffic Safety Administration reported that nearly 30 million vehicles were affected by recalls in 2018. While these recall repairs may feel unproductive, as they are not the main source of revenue for your dealership, they provide a great opportunity. By ensuring that your employees are well-trained on the products and services that your dealership offers, as well as how to provide exceptional customer service, they can convert new clients into lifelong customers.
Toyota is recalling 6,000 Corollas, models ZZE122 and ZZE123, manufactured between 2003 and 2005 due to dangerous airbags. The airbags in these affected vehicles are part of the Takata airbag recall that began in late 2019. These airbags were deemed dangerous because when exposed to long-term high heat and humidity, the airbags have been known to explode and expel sharp metal fragments. According to the National Highway Traffic Safety Administration (NHTSA), the Takata airbag recall is one of the largest and most complex automotive recalls in history, affecting over 100 million vehicles globally. Toyota is urging owners of the recalled models to stop using the vehicles immediately. Once the necessary parts become available, Toyota will notify owners to bring their cars in for repair.
Ford is recalling roughly 620,250 vehicles. This recall affects a variety of models, including certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. These vehicles are being recalled due to a poor electrical connection, resulting in an improper rearview camera display. The display may sometimes come up blank or distorted. The Federal Motor Vehicle Safety Standard (FMVSS) requires all vehicles to be equipped with a properly functioning rearview mirror. Therefore, these vehicles are deemed unsafe because of the increased chance of causing an accident.
Approximately 2,100 Jeep and Ram vehicles are being recalled due to safety concerns with seat belt retractors. 2019 Jeep Wrangler SUVs, 2020 Jeep Gladiators pickup trucks, 2019 Ram 2500, and 2019-2020 Ram 1500 pickup trucks are included in this recall. The seat belts in these vehicles have been found with faulty retractors, meaning that the locking mechanism may not function as intended during a crash, increasing the risk of injury. Owners will start being notified as of November 13th and the appropriate dealers will replace the front seat belt retractors for free.
At Empire Dealer Services, we are here to help you make the most out of every opportunity. Contact us today to find out how we can help make sure that these new clients become returning customers.