Safety is a top priority for the majority of consumers when purchasing a car. Therefore, safety should be at the forefront of every dealership’s mind! Although recall repairs may seem like a nuisance, curating a great customer service experience focused on ensuring safety creates the potential to turn new clients into lifelong customers.
General Motors announced they are recalling over 217,000 cars and SUVs in North America due to a transmission oil leak that can cause the vehicles to break down and potentially catch fire. This recall is expansive and includes a variety of General Motors vehicles:
As of now, there have been no reports of accidents or injuries. General Motors will officially begin the recall in December 2020, calling any affected vehicle owners and informing them to seek repairs with authorized dealers.
General Motors is also recalling roughly 51,000 Chevy Bolt electric vehicles for battery charging issues. The batteries used in these vehicles are lithium-ion, a type of battery known for overheating when brought to 100% charge. The overheating of this battery creates a fire risk for these vehicles. For the time being, General Motors will be limiting these vehicles to a 90% charge until a permanent solution can be found.
Over 12,000 Ford vehicles in North America are being recalled because of defective driveshafts. Affected vehicles include 2020 Ford Explorers and Lincoln Aviators built at the Chicago Plant between August 24th, 2019 to September 30th, 2019. These defective driveshafts may fracture along the weld seam, creating a mechanical disconnect between the transfer case and rear axle. This disconnect may result in unintended vehicle movement and/or loss of motive power. The defective driveshafts may also separate from the driveline and potentially reach the fuel tank, creating an increased risk of leaks and/or fires. Affected vehicles may be taken to authorized dealers who will inspect the driveshaft label and replace it if needed.
New automotive recalls are happening all the time. Make sure to check out our blog each month for information on the latest recalls! In the meantime, contact us with any questions you may have about how to make the most out of your dealership’s recall repairs!