There have been several automotive recalls in the news over the past couple of months, affecting millions of cars in the U.S. Consumers will be notified of these recalls toward the end of the month, and will soon be calling your dealership to schedule appointments for recall inspections and replacements.
Here are a few of the larger recalls we have seen so far:
Honda Fuel Pumps may feature an inadequate impeller, which is being recalled as it could prevent the engine from starting or cause it to stall while driving. The surface of the low-density impeller can crack, leading to excessive fuel absorption and deformation.
This recall includes a stop-sale order for the 2018-2020 Accord, Civic Hatchback and Civic Type R, HR-V, Fit, and Insight models; Acura is also affected, stopping the sale of 2018-20 RLX, RDX, and NSX models.
FCA recalls Ram 1500 and Jeep Compass models, concerning a problem with their windshield-wiper fastener. The fastener may not properly connect wiper-arms, affecting their movement and resulting in reduced visibility.
This is FCA’s biggest recall this year, affecting 2019-2020 models of Jeep Compass, Ram 1500 Classic, and Ram 1500 pickups. Consumers have been advised to contact dealers if their wipers do not properly clear their windshields or don’t return to the “rest” position after deactivation.
Nissan Altima is under recall for the fourth time concerning a malfunction with the hood latch. The secondary latch can corrode and remain unlatched when the hood is closed, so if the primary latch is accidentally released or not properly secured, the secondary latch will not keep the hood closed as originally designed.
This recall affects over 1.8 million cars, including models from 2013-2018. However, Nissan is still developing the remedy for this recall and will be notifying consumers of the issue towards the end of June.
Recalls are the perfect opportunity to connect with these customers and create a lasting relationship. If a consumer visits your dealership for a recall, establish a friendly, low-pressure sales attitude and explain the benefits of service contracts and maintenance programs. Use this opportunity to build trust and inform them of their needs, gently converting them into a repeat customer for your dealership.
We at Empire Dealer Services coach and train salespeople to be transparent with their customers, equipping them with the skills they need to meet performance goals. If you’re interested in learning more about our F&I Training, get in touch with us today!