Empire Dealer Services Core Principles

At Empire Dealer Services, we believe in a core set of values when it comes to how a dealership must run in order to be successful. Using this process, we help to deliver a clear and consistent message – your message – across your dealership.

Recruitment

We start by helping the dealership hire the right personnel. Our recruitment services are designed to help your dealership prepare for success by first ensuring the right people for the job are in place. We use a powerful professional development plan (PDP) to effectively narrow down the candidates to the most qualified leads. To us, it is not about hiring a person with the most amount of experience, but someone who has a great work ethic, passion for the business, outstanding communication skills, and an eagerness for growth.

Training

Next, we provide proper training on the jobs and tasks an employee will perform. Whether your employees are brand new to the industry or have been around for years, the training we provide will benefit everyone across your dealership. From in-person and virtual one-on-one training sessions to EFG-sponsored 4-day F&I training boot camps, Empire Dealer Services will equip your dealership with the tools they need for success.

Compensation Plan

Once you have the right employees and they are trained on what to do, the next step is to create a motivating compensation plan. At Empire Dealer Services, we can help you weigh the pros and cons of salary vs commission-based compensation plans. It is important to remember that each option has its pros and cons. Just as no two dealerships are alike, no two compensation plans are alike. Our team can help to break it down and determine what the right course of action is for your dealership.

Compliance

Now that everything is up and running, the time has come to make sure your dealership stays compliant. With years of experience in the field and vast knowledge of all FTC rules and regulations, the Empire team can help create a process that runs smoothly and efficiently. We work across the entire dealership, from F&I managers to salespeople, BDC personnel to phone operators, ensuring everyone has a clear understanding of what it means to be compliant throughout the process.

Support

With a solid foundation established, our final principle is to support the values set in place. Over time, dealerships will evolve. As your dealership grows, the Empire team will be there to provide you with constant communication, training, and support.

At Empire Dealer Services, our team has a well-rounded view of all the challenges dealerships experience, and have the necessary solutions to see the dealership face those challenges head-on. Through the recruitment phase, extensive training, creating competitive compensation plans, and establishing compliance throughout the dealership, the Empire team will be there to provide communication and support you can count on. Reach out today to get started.

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Dealership Performance

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