Although automotive recalls may seem like a non-profitable obligation, they also provide a great opportunity for dealerships to connect with new clients. With the right employees and top-notch customer service, your dealership can instill confidence and encourage new clients to come back for future service and purchases.
Honda is recalling over 1.4 million vehicles in the U.S. for various reasons. The first recall includes 737,000 Accords from 2018 to 2020 and Insights from 2019 and 2020. These vehicles are affected by a programming flaw, causing the rear camera, turn signals, and windshield wipers to malfunction. The second recall includes 430,000 Honda Civic Hybrids from 2012, Honda Fits from 2007 to 2014, the Acura ILX from 2013 to 2015, and the Accord from 2013 to 2015. These vehicles are affected by drive shafts that are known to break from corrosion. The third recall includes roughly 268,000 CR-Vs from 2002 to 2006. The power window switch is known to fail in these vehicles if the driver’s window is open and water comes in, resulting in an electrical shortage. This also has the potential of starting a fire. Honda announced that they will begin issuing recalls to affected vehicle owners starting in late January 2021.
Mitsubishi Motors North America, Inc. has recently recalled roughly 21,758 2016 Mitsubishi Outlander and Outlander Sport SUVs. The rust-prevention coating on the rear brake-operating shaft in these vehicles may have peeled off during assembly which would allow water to reach the rear brake caliper boot and cause the brake-operating shaft to rust. A rusted brake-operating shaft could potentially lead these vehicles to roll away or increase the risk of an accident. Owners of affected vehicles will begin being notified on January 18th, 2021.
Volkswagen is recalling nearly 31,950 vehicles due to rear camera malfunction causing the screen to freeze while the car is backing up. This affects the use of the backup camera, a required feature as of 2018. The recall includes 2021 models of Volkswagen’s Atlas Cross Sport, Tiguan, Jetta NF, Jetta GLI, Golf GTI, Atlas FL, and Arteon. Volkswagen will notify owners of affected vehicles and update the infotainment system free of charge.
At Empire Dealer Services, we offer recruitment and training services to make sure you have the best team for the job. We can help your dealership make the most out of every opportunity, including automotive recalls! For more information, contact us today at 508-407-8720.